Personal data that we process
When you contact us, for example by registering on our website, we collect the information you provide us. This includes personally identifiable information, like your name and email address (“Personal Data”). The following personal data is processed by pvatool.com and sms-gen.com:
- First and last name;
- E-mail address;
- Data about your use of the sms-gen.com service;
- Failure reports of the pvatool.com, if you have given consent for this. A failure report consists of the ID of your license and might also include the html, a screenshot of the internal browser and can also include logs and metadata of the task that failed.
- Any other personal data that you actively provide, for example, by submitting information through our contact form.
We also use software tools, Google Analytics and Microsoft Application Insights, to measure and collect session information, like the length of your visit to our website, page response times, page interaction information and methods used to browse away from the page.
In addition, we may collect the Internet protocol (IP) address used to connect your computer or mobile device to the Internet; as well as other connection information, like information about your (mobile) operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.
For what purpose and on what basis we process personal data
We may use the Personal Data we collect from you in the following ways:
- to identify you as a user of pvatool.com and/or sms-gen.com;
- to inform you about our services;
- to personally address you in our emails to you;
- to supply you with the service you purchased and keep proper records of such transactions;
- to improve our service and create a better user experience in order to serve your wishes and needs better;
- to diagnose and troubleshoot malfunctions on the websites;
- to allow us to respond to your questions, inquiries or requests.
We do not process your Personal Data for other purposes and only with your explicit consent or for the implementation of the agreement that we have entered into with you.
Sharing of personal data with third parties
Only if this is necessary for the delivery of the services you have requested, will we share the information you provided to us with third parties.
We share Personal Data with payment service providers Stripe, Payeer, WebMoney and CoinPayments to collect payments, detect fraud, make refunds and deal with queries and complaints regarding this. Information about the payment services providers’ privacy policies and practices can be found here, here, here and here.
We also share Personal Data with marketing platforms and email marketing services Mailjet and Protonmail for sending e-mails and newsletters. You can find information about their respective privacy policies and practices here and here.
We use Microsoft Azure to take care of the hosting of the website and databases. Microsoft’s privacy statement can be found here.
We use analytics platforms, Microsoft Application Insights and Google Analytics, that compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools for future use. We further explain the cookies that are used for these purposes under ‘Cookies’ below. More information about the way in which Microsoft Application Insights stores data can be found here.
Other than that, we will not provide the information you provide to us to other parties, unless this is required by law.
How long we keep Personal Data
Your data will be stored by us for a longer period of time, but never longer than necessary for realizing the goal(s) for which the data was collected, unless we are required by law to keep your data longer than that.
Below is described which cookies are used.
Functional cookies are necessary for the functioning of the website. Certain components of the website cannot be used without these cookies. These cookies are used anonymously and therefore have little impact on your privacy.
With the help of a session cookie we can see which parts of the website you have viewed during your visit. We can therefore adjust our website as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.
Google Analytics collects (anonymous) data on visitor behaviour on the website. This way we can see how visitors navigate through the website. We use this information to optimize the operation and design of our website.
Google may provide this information to third parties if Google is legally required to do so, or insofar as third parties process the information on Google's behalf. We have no influence on this. We have not allowed Google to use the analytics information obtained for other Google services.
The information that Google collects is made anonymous as much as possible. Your IP address is explicitly not given. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce.
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that were previously saved via the settings of your browser. It is possible that in that case you will not be able to use all functions of our website anymore.
If you do not want your visitor behaviour to be recorded, you can download a plugin from Google that prevents this. For Microsoft Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera this plugin is available via: https://tools.google.com/dlpage/gaoptout?hl=nl . This setting then applies to all websites that you visit, not just this website.
Children under 16
We do not intend to collect data about visitors of the websites who are younger than 16 years of age, unless they have permission from parents or guardians. Since we cannot check whether a visitor is older than 16, we advise parents and guardians to be involved in the online activities of their children, to prevent that data about children is being collected without parental consent. In the event that you are under the impression that we have collected personal information about a minor without parental permission, please contact us via our contact details at the bottom of this page. We will then remove this information.
How we protect Personal Data
pvatool.com and sms-gen.com take the protection of your data seriously and takes suitable and appropriate security measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes.
If you feel that your data is not properly protected or there are indications of abuse, please contact us via our contact details as stated at the bottom of this page.
View, modify or delete data
You have the right to access, correct and delete your Personal Data. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your Personal Data by pvatool.com and sms-gen.com. You also have the right to data transferability. This means that you can submit a request to us to send the Personal Data that we hold about you in a computer file to you or another organization mentioned by you.
You can address such requests to the address at the bottom of this page. To ensure that the request has been made by you, we request that you send a copy of your proof of identity with the request, in which the passport photo, the numbers at the bottom of the passport, the identification number and social security number are made unreadable.
We will respond to your request as quickly as possible, in any case no later than within four weeks.
Questions and contact